Grano Help Center

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FAQ's

What is Grano?

Grano is a Pakistan-based health food brand offering natural, guilt-free granola bars and muesli made from 100% clean ingredients — no chemicals, no junk.

Where do you deliver?

We deliver all over Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, and Multan.

How long does delivery take?

Standard delivery takes 3–5 business days. You'll receive a tracking link once your order is shipped.

What are your shipping charges?

Shipping is free on orders over Rs. 2,000. A flat Rs. 200 applies to smaller orders.

Can I return my order?

Yes! Unopened items can be returned within 7 days of delivery. Just contact us at
contact@granogoods.com.

What if my product is damaged or missing?

Please send us a photo of the issue within 24 hours. We'll arrange a replacement or refund.

What is your refund policy?

At Grano, your satisfaction is our top priority — especially when trying our products for the first time. If you're not completely satisfied with your first order, we offer a 100% money-back guarantee within 7 days of delivery. Just reach out to us through email or WhatsApp and
we’ll make it right — no hassle, no hard feelings.
Eligibility for Refund:
● Refunds are available for first-time orders of unopened items within 7 days
● Product must be unused and in original packaging
● Contact us at contact@granogoods.com or WhatsApp us with your order number and
reason
Refund Processing:
● Approved refunds will be returned to your original payment method or via bank transfer
● Refunds are processed within 5–7 business days (processing time may vary by bank)
Cancellations:
● Cancellations for confirmed orders must be made before dispatch
● Once your order is packed and in transit, it is no longer eligible for cancellation or refund
Unauthorized Returns:
● Products returned to our facility without prior approval will not be accepted or refunded.

* Please make sure you’re reaching the official Grano at granogoods.com. Other brands may use “Grano” or similar names, but only this site can assist with authentic Grano orders. We don’t offer any subscription plans, so if you see recurring charges elsewhere, they aren’t from us.

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Common Questions

What is Grano?

Where can I find the nutritional facts of your products?

How can I contact customer support?

How do I place an order?

See Articles →

Granola Bar

What are granola bars?

What are the benefits of eating granola bars?

Why should I choose your granola bars?

Are granola bars a meal replacement?

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Shipping & Returns

How much is shipping?

How long will it take to receive my order?

Can I track my order?

What is your return policy?

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Muesli

What is muesli?

How is your muesli different from other cereals?

Is muesli good for weight management?

Can people with high cholesterol eat muesli?

See Articles →