Grano Privacy Policy
Effective Date: [Month Day, 2025]
Last Updated: [Month Day, 2025]
Thank you for visiting granogoods.com (the “Site”) and for your interest in Grano (“Grano,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, share, and safeguard your information when you:
• browse or purchase from the Site;
• contact us by email, WhatsApp, phone, or social media; or
• participate in our marketing campaigns, surveys, or promotions.
We operate from Pakistan and comply with applicable Pakistani privacy regulations, while also incorporating best practices from international frameworks (e.g., GDPR). By accessing or using any part of the Site, you acknowledge that you have read and understood this Privacy Policy.

Grano Foods (Private) Limited
[Registered business address], [City], Pakistan
Email: privacy@granogoods.com
WhatsApp Support: +92 325 977 0797

Category | What We Collect | How & When We Collect It
Identity & Contact Data | Name, billing & shipping address, email, phone, WhatsApp ID | Checkout forms, customer-support chats, social-media DMs
Order & Transaction Data | Products purchased, order numbers, courier tracking info, payment status | Generated automatically during checkout and fulfilment
Payment Data | Card type, masked card number, transaction ID, billing address (full card details are stored only by our secure payment gateway) | At checkout via SSL-encrypted forms
Device & Usage Data | IP address, browser type, device ID, referring URL, pages viewed, time spent, error logs | Cookies, server logs, analytics pixels
Marketing & Preference Data | Email or SMS opt-ins, survey responses, product reviews, wish-list items | Newsletter sign-up forms, in-page pop-ups, voluntary surveys
Support Records | Chat transcripts, email threads, call notes | When you contact support via WhatsApp, email, or phone

*No Subscriptions:* Grano does not offer recurring-billing subscriptions. Any site requesting recurring fees under the “Grano” name is not affiliated with us.

We process personal data only when at least one of the following applies:
1. Contractual Necessity – to confirm, pack, ship, and deliver your order.
2. Legitimate Interests – to prevent fraud, improve our Site, and market similar products.
3. Consent – for optional newsletters, WhatsApp broadcasts, or cookies beyond the strictly necessary.
4. Legal Obligation – to comply with accounting, tax, and regulatory requirements.

• Order Fulfilment – confirm payment, pack, ship, and track your purchases
• Customer Support – respond to questions via email (contact@granogoods.com) or WhatsApp (+92 325 977 0797)
• Site Experience – remember cart items, load pages faster, and prevent fraud
• Marketing (Opt-In Only) – send special offers, new-product alerts, or healthy-eating tips
• Legal Compliance – meet tax, accounting, or regulatory obligations

Type | Purpose | Retention
Strictly Necessary | Cart, login session | Expires when you close browser
Analytics (Google Analytics) | Understand visitor behaviour | 26 months, then anonymised
Advertising (Meta/Facebook Pixel) | Measure ad conversions, retarget ads | 180 days
Preference Cookies | Remember currency, language, or region | 12 months
You can disable cookies in your browser, but parts of our site may not function correctly.

• Delivery partners to get your order to your door
• Payment processors for secure card transactions
• Email/SMS platforms for opted-in marketing messages
• Analytics and advertising vendors to improve our site and measure campaigns
• Professional advisors (auditors, legal counsel) under confidentiality
• Government authorities when required by law or to protect legal rights
All partners are contractually obliged to safeguard your data.

Data Type | Retention Period | Reason
Orders & Invoices | 7 years | Tax & regulatory compliance
Support Tickets | 3 years | Customer-service history
Marketing Consents | Until you unsubscribe | Proof of opt-in
Analytics Data | 26 months (then anonymised) | Trend analysis
We delete or anonymise data once the retention period ends, unless a longer period is required by law.

• Access – request a copy of your personal data
• Rectify – correct inaccurate or incomplete data
• Delete – ask us to erase data no longer required
• Restrict / Object – limit certain processing activities
• Withdraw Consent – unsubscribe or opt-out at any time

To exercise these rights, email privacy@granogoods.com or WhatsApp +92 325 977 0797. We respond within 30 days.

• Full-site SSL/TLS encryption
• PCI-DSS compliant payment gateway
• Role-based staff access, two-factor authentication
• Regular vulnerability scans and firewall monitoring

No online platform can guarantee 100 % security, but we maintain industry-standard safeguards.

Our servers are located in [hosting region]. If you access the Site from outside Pakistan, your data may be transferred to—and stored on—servers in other jurisdictions. We use contractual safeguards to protect such transfers.

Our Site may link to external websites (e.g., recipe blogs). We are not responsible for their privacy practices. Review each third-party policy before providing information.

Granogoods.com is not directed at children under 13. We do not knowingly collect data from minors. If we learn we have, we will delete it.

We may update this Privacy Policy. Material changes will be highlighted on the Site or emailed to registered users. The “Last Updated” date will change accordingly.

Privacy questions or data requests:
Email: privacy@granogoods.com
Customer Support: contact@granogoods.com
WhatsApp: +92 325 977 0797
Mail: Grano Foods (Pvt.) Ltd., [Street Address], [City], Pakistan

By using granogoods.com, you confirm you have read, understood, and agree to this Privacy Policy.