At Grano, your satisfaction is at the heart of our promise. Every granola bar and pack of muesli is carefully made using Natural Ingredients, free from junk and chemicals. Bringing fitness, strength, and balance to your everyday routine.

If for any reason you are not fully satisfied with your purchase, we are here to make it right.

1. Returns are accepted within 7 calendar days of delivery.
   
2. Products must be:
   
   Unopened, unused, and in their original packaging
   
   Free from any signs of tampering, damage, or consumption
   
   
3. To request a return, please contact us before sending any items back by emailing contact@granogoods.com or messaging us on WhatsApp +92 325 6770797 with your order number and concern.
   

For safety and hygiene reasons, we cannot accept returns on:

1. Opened, partially used, or consumed food items
   
2. Items returned without prior approval from our customer care team
   
3. Orders that exceed 10 days from the date of delivery
   

1. Exchanges are available if the product you received is:
   
   Incorrect (different item or flavor than ordered)
   
   Damaged during transit
   
   
2. If a replacement product is available, we’ll send it at no extra shipping cost.
   
3. If the requested product is out of stock, we will issue a refund instead.
   

1. Once your return is received and inspected by our team, we will notify you via email or WhatsApp whether the refund is approved.
   
2. If approved, refunds are processed within 5–7 working days.
   
3. Refunds are made through:
   
   Bank transfer (for Cash on Delivery orders)
   
   Original payment method (for prepaid orders via card or wallet)
   
   

1. If the return is due to a defective, damaged, or incorrect product, Grano will bear the return shipping cost.
   
2. If the return is due to a change of mind or personal preference, customers are responsible for the return shipping fee.
   

1. Orders may be cancelled before they are shipped by contacting customer support.
   
2. Once dispatched, the standard return/refund conditions will apply.
   

1. If your order arrives damaged, tampered, or missing items, please notify us within 48 hours of delivery with photos or unboxing proof.
   
2. We’ll arrange a replacement or refund after verification.
   

1. Email contact@granogoods.com or WhatsApp +92 325 6770797.
   
2. Share your order number, product details, and reason for return/exchange.
   
3. Our support team will confirm next steps and courier details.
   
4. Pack the product securely and send it back as instructed.
   

Grano reserves the right to update or modify this Return, Refund & Exchange Policy at any time. Changes will be posted on this page, and the latest version will always apply.

We’re happy to help with delivery updates, order tracking, or dietary concerns.
📧 Email: contact@granogoods.com
📱 WhatsApp: +923256770797
Grano Promise
We’re committed to transparency, nutrition, and quality. Every bar and bowl is a reflection of
our mission — to bring real food made for real life into homes across Pakistan.
Grano – Clean Nutrition. Real Ingredients. Delivered to Your Door